Frequently Asked Questions
Do you offer any volume discounts?
We offer extra discounts when you buy larger quantities. Additional discounts on bulk orders are displayed under the product information on a product page or under the image of the product on a product page.
Can I order by telephone?
Yes, of course! For more details on methods to contact us, please visit the "Contact Us" page.
Does my order qualify for next day delivery?
Orders placed by 3pm qualify for next day delivery (Monday - Thursday only). For more information, please visit "Delivery Options Explained" page.
How can I reorder past purchases?
Log in with your personal details, click on “Your account”, then “Orders” and see all orders you have previously made via our website. Click on “reorder” and you can repeat or amend any past order.
I do not have a credit account with you. How do I order straightaway?
Pay by any standard credit or debit card, or post us a cheque made payable to "Carousel". There is also a credit account application form on the website which you can print off and send to us/your bank. Because banks take time to reply, we recommend you place your first order by card or cheque.
Can I see the progress of my order?
Please visit “Your account”, then go to “Order Information” in order to see the status of any order you have placed. Once picked, packed and despatched the status turns to green. (You will also receive a confirmation e-mail for your order). If there is any problem with your order we will contact you using the information in included in “Your account”.
I sometimes place orders to be delivered elsewhere. Is this possible?
Yes. When you are on the checkout page, please add the new delivery address at the bottom of your personal details page.You can of course repeat or amend this order another time with the delivery address already present.
We have several members of staff, so can we have more than one registered online buyer?
Yes! Please tell your colleagues to register their email and password as a normal new user, then just e-mail us saying that you want their email address to be associated with your account.
What is the postal option about?
If you place an order for lighter items it may be possible to post these at a lower price than our normal courier service. If so, the website will present this as a delivery option in the drop-down on the basket page.
I have forgotten my password. What do I do?
Just use the forgotten password facility that comes up when you try to register. Your password will be e-mailed to your registered email address.
For more information, please find out how to contact us via the "Contact Us" page.