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Terms and Conditions

1These terms and conditions apply to all contracts and is accepted as condition of contract at point of ordering thereby terminating all conditions stipulated by the buyer and any other agreements between the parties.
2Delivery dates are approximate and whilst every effort is made to meet such dates, Carousel will not accept responsibility or liability for any delivery date not met. Carousel reserves the right to use the most economical and effective distribution channel for any order.
2.1Carriage is free, subject to minimum order value (UK mainland only and excluding Highlands).
3Credit accounts should make payment within 30 days of the day upon which goods are invoiced by Carousel.
3.1Cash only accounts should make payment for goods prior to despatch or if within our van delivery area, may pay COD.
3.2Carousel shall have the right to claim and be paid interest at the rate of 4% per annum above the base rate for the time being of HSBC plc calculated on a day to day basis on all sums due to Carousel and unpaid for the period from the date upon which payment is due until the date upon which payment is made both before and after any judgment but nothing herein shall entitle the buyer to withhold or delay payment due to Carousel after the date upon which it falls due or in any way prejudice or affect Carousel' rights in relation to the said non-payment.
3.3Carousel shall retain title to the goods until it has received payment in full of all sums due in connection with the supply of all goods and services to the buyer at any time. For these purposes, payment has only been received when that amount is irrevocably credited to Carousels' bank account.
3.4The risk of loss or damage to the goods shall pass to the buyer upon delivery of the goods at the buyers' trading premises or specified delivery address in the order by the buyer.
3.5Carousel may at any time require the buyer to make payment in advance of delivery.
3.6Should the buyer fail to make payment by the due date or when required by Carousel then Carousel reserves the right without prejudice to any other remedy, to cancel this contract and/or any other contract between the buyer and Carousel and/or so to suspend delivery until payment is made.
3.7All payments should be made payable to Carousel and addressed to Credit Control, Carousel, Unit S-One, Inchbrook Trading Estate, Woodchester GL5 5EY.
4If the goods or any part thereof are damaged or lost whilst in the custody of a carrier, Carousel will, as its sole option, either replace such goods or part thereof or refund to the buyer the cost or price of the same, but in no circumstances whatsoever shall the liability of Carousel in connection with any such goods or part thereof exceed the cost of replacement of the same of the price paid by the buyer for the same.
4.1Carousel shall in no circumstance be under any liability under 4 above unless the following conditions are strictly complied with:
i) Non-delivery of the whole consignment of the goods: the buyer must inform Carousel within 5 days of the date of invoice.
ii)Damage to goods or loss of part of a consignment: consignments must be inspected in the presence of the carrier. If any of the goods are damaged or lost, the consignment note must be endorsed accordingly and the buyer must notify Carousel within 48 hours of delivery, such notification to be confirmed in writing within 5 days.
5Complaints by the buyer in respect of alleged goods to be defective shall not be a ground for the buyer to withhold payment of accounts due to Carousel from the buyer and shall not give any right to offset against payments due from the buyer to Carousel.
6Where an order is for goods of a type or description not normally stocked by Carousel and therefore specially ordered by Carousel, the buyer may be asked to pay in advance.
7Cancellation of order can only be accepted after prior negotiation and agreement. On no account can cancellation be accepted for non-listed items such as in 6 above.
Special conditions in addition to those above relating to Carousel Duplication Services (CDS)

8. All products provided by Carousel duplication services (CDS) are provided in good faith in the knowledge that they leave the premises in saleable condition.

9. Delivery dates provided are approximate and not of contractual effect.  CDS shall not have any liability for loss or damage (including loss of profits and consequential loss) to the customer in respect of any failure to deliver on any particular date. 

10 To the extent this exclusion is permitted by law, CDS shall not be liable for any direct or indirect loss or damage to property (including the master disc) incurred or suffered by the customer or any other person as a result of negligence or fault or defect in goods or services provided. In no circumstances shall the company be liable for any consequential loss or loss of profits suffered as a result of any such fault or defect. 

11. Please note it is not CDS policy to return production master discs or artwork files. If you require production master or artwork files returned, please mark them ‘For Return’ along with the return address. CDS will charge an additional £6 for return by Royal Mail recorded delivery. Otherwise will hold your production masters in storage until your order is delivered, after which time they may be scrapped. Your artwork files will be held on computer storage devices until your order is delivered, after which time they may be deleted.

12. It is a condition of sale that all copyright matters relating to goods supplied by CDS have been strictly adhered to, and that the customer has obtained the consent of the owners of all relevant rights (including musical, artistic, and intellectual and other copyright and performance rights).

13. The customer warrants that no masters, labels or packaging design, artwork, text or other material supplied contains any obscene, libellous, blasphemous, sexually explicit or other offensive or illegal material which will render CDS Duplication liable for any criminal or civil proceedings. The customer hereby agrees to indemnify CDS for any losses, damages, costs or other penalties arising from or in connection with the breach of this warranty.

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